slotbd Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how slotbd ("slotbd", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the slotbd online casino and sports betting platform, available at https://slotbd.app and all associated subdomains and interfaces (collectively, the "Platform").

slotbd is committed to handling your personal data with the highest degree of care, transparency, and respect. We do not sell, rent, or trade personal data with third parties for their independent marketing purposes. Every data practice described in this Policy is oriented toward delivering a secure, functional, and enjoyable experience on the slotbd Platform.

This Policy should be read alongside the slotbd Terms & Conditions and Responsible Gaming Policy. Together, these three documents form the complete framework governing your use of the Platform.

2 Data Controller

slotbd acts as the data controller for all personal data collected through the Platform. As data controller, slotbd is responsible for determining the purposes and means of processing your personal data. Where slotbd engages third-party service providers to process data on its behalf (for example, payment processors or game studios), those parties act as data processors under slotbd's instruction and are bound by contractual data protection obligations.

All data protection enquiries, subject access requests, and consent withdrawal requests should be directed to the slotbd Data Protection team. Contact details are provided in Section 14 of this Policy.

3 Data We Collect

slotbd collects several categories of personal data. The specific data collected depends on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 18+ age requirement)
• Residential address (street, city, district, postal code)
• Email address
• Mobile phone number (used for account security and OTP verification)
• Username and hashed password (passwords are never stored in plain text)

3.2 Identity Verification Documents

• Copy of government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account confirming the registered mobile number)

3.3 Financial and Transaction Data

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Payment method identifiers (e.g., registered mobile number associated with a bKash account)
• Deposit amounts, dates, and transaction reference numbers
• Withdrawal amounts, dates, and processing status
• Account balance history and bonus transaction records

3.4 Gameplay and Betting Data

• Game session records (game title, provider, start time, end time, stake, result)
• Sports betting records (event, market, selection, stake, odds, settlement)
• Bonus usage history and wagering progress
• VIP tier status and loyalty point accumulation

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration, page navigation patterns, and click events
• Cookie identifiers and analytics tracking tokens (see Section 10)

3.6 Communication Data

• Records of live chat conversations with slotbd support agents
• Email correspondence sent to or received from [email protected]
• Records of responsible gaming requests (deposit limit changes, cooling-off requests, self-exclusion requests)

4 How We Collect Data

slotbd collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit identity verification documents, make a deposit, place a bet, contact support, or update your account profile.
• Automatically — when you browse or interact with the Platform, our servers and analytics tools record technical data including your IP address, device identifiers, session duration, and navigation behaviour.
• From payment providers — when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank partner, the payment provider shares transaction confirmation data with slotbd to reconcile your account balance.
• From game providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi return game-round results, session data, and RTP records to slotbd's systems as part of the game integration.
• From identity verification services — where slotbd uses a third-party KYC (Know Your Customer) provider to validate identity documents, that provider may return a verification status and risk score to slotbd.
• From cookies and similar technologies — see Section 10 for a full description of our cookie practices.

5 How We Use Your Data

slotbd uses your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

6 Legal Basis for Processing

Every data processing activity carried out by slotbd rests on one of the following legal bases:

• Contractual necessity — processing required to deliver the services you have contracted for when registering on the Platform (account management, payment processing, game delivery, support).
• Legal obligation — processing required to comply with applicable laws, including AML regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests — processing carried out to protect the security and integrity of the Platform, prevent fraud, and improve the service, where those interests are not overridden by your privacy rights.
• Consent — processing based on your explicit opt-in, specifically for sending promotional emails, SMS notifications, or personalised offers. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

7 Data Sharing & Third Parties

slotbd shares your personal data only with parties who have a legitimate need to access it in connection with the delivery of Platform services. We do not sell or license your data to third parties for their own commercial use.

7.1 Categories of Recipients

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum data necessary to execute deposit and withdrawal transactions on your behalf.
• Game providers — studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and player ID to authenticate your game session. They do not receive your full identity or financial details.
• Identity verification (KYC) providers — where applicable, your identity documents are securely transmitted to a third-party KYC service to perform document validation. These providers are bound by strict confidentiality agreements.
• Analytics providers — aggregated, anonymised session data may be processed by analytics tools to help slotbd understand Platform performance. No personally identifiable information is included in these data transfers.
• Legal and regulatory authorities — slotbd will disclose personal data to law enforcement agencies, courts, or regulators where required by law or where slotbd reasonably believes that disclosure is necessary to protect the rights and safety of slotbd, its players, or third parties.

7.2 International Data Transfers

Some of the third-party service providers used by slotbd operate outside Bangladesh. Where personal data is transferred internationally, slotbd ensures that appropriate contractual safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to ensure your data receives a level of protection consistent with this Policy.

8 Data Retention

slotbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. The following retention guidelines apply:

• Active account data — retained for the duration of your account relationship with slotbd and for a period of five (5) years following account closure.
• Financial and transaction records — retained for a minimum of five (5) years following the date of the transaction, in compliance with standard financial record-keeping requirements.
• Identity verification documents — retained for five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications — retained for two (2) years from the date of the final communication in each support thread.
• Marketing consent records — retained for as long as your consent remains active plus two (2) years following withdrawal of consent, as evidence of the consent status.
• Technical and device logs — retained for thirteen (13) months on a rolling basis for security monitoring and fraud detection purposes.
• Self-exclusion records — retained for a minimum of seven (7) years to ensure that a previously self-excluded player cannot be inadvertently re-admitted to the Platform.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an identifiable individual.

9 Data Security

slotbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotbd Platform.
• Encrypted storage for all sensitive data at rest, including identity documents and payment method details.
• Hashed passwords — your login password is never stored in plain text. slotbd uses industry-standard one-way hashing with salting to store password credentials.
• Two-factor authentication (2FA) — available for all slotbd accounts as an additional layer of login security. Players are strongly encouraged to enable 2FA from their account security settings.
• Role-based access controls — slotbd staff access to personal data is restricted on a need-to-know basis. Access rights are reviewed regularly and revoked immediately upon role change or departure.
• Intrusion detection and monitoring — slotbd operates continuous automated monitoring of its infrastructure to detect and respond to security incidents in real time.
• Regular security audits — the Platform undergoes periodic penetration testing and vulnerability assessments conducted by independent security specialists.

10 Cookies & Tracking Technologies

slotbd uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, maintain your login session, and collect anonymised analytics data. The following categories of cookies are used:

Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may manage functional and analytics cookies through your browser settings or by contacting slotbd support. Note that disabling functional cookies may affect your experience on the Platform.

slotbd does not use third-party advertising cookies or behavioural profiling cookies that track your activity across other websites.

11 Your Data Rights

As a data subject, you hold the following rights in relation to the personal data that slotbd holds about you. To exercise any of these rights, submit a written request to [email protected]. slotbd will acknowledge your request within 72 hours and respond substantively within 30 days.

• Right of access — you may request a copy of all personal data that slotbd holds about you, along with information about how it is processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure — in certain circumstances, you may request that slotbd delete your personal data. Note that this right is subject to legal retention obligations (e.g., financial records that must be kept for five years cannot be erased on demand).
• Right to restriction of processing — you may request that slotbd restricts the processing of your data in certain situations, for example while a rectification request is under review.
• Right to data portability — you may request that slotbd provides your personal data in a structured, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to object — you may object to processing carried out on the basis of legitimate interests. slotbd will review the objection and cease processing unless compelling legitimate grounds that override your interests can be demonstrated.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

12 Minors

The slotbd Platform is strictly intended for adults aged 18 and above. slotbd does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the account registration process, and slotbd reserves the right to request additional documentary proof of age at any time.

If slotbd discovers or has reason to believe that a registered account belongs to a person under 18, that account will be immediately suspended, all gameplay activity will be voided, and the account will be permanently closed. Any deposits made by the underage individual will be returned to the originating payment method following a verification process.

If you are a parent or guardian and believe that a person under 18 in your care has registered on the slotbd Platform, please contact us immediately at [email protected] so that the account can be identified and closed without delay.

13 Changes to This Policy

slotbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes to the Platform, or amendments to applicable law. When material changes are made, slotbd will publish the revised Policy on this page and update the "Last Updated" date at the top. Where the changes are significant, notice will also be provided via email to the address registered to your account.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated practices. If you do not agree with any revision, you may close your account by contacting support and ceasing to use the Platform before the revised Policy takes effect.

Previous versions of this Policy are available on request from the slotbd Data Protection team. Please contact [email protected] to request an archived version.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way slotbd handles your personal data, our Data Protection team is available around the clock in Bangladesh Standard Time (BST, UTC+6).

You may reach us through the live chat feature on the Platform or by writing to:

For urgent matters — including suspected unauthorised account access, reports of data breaches affecting your account, or requests to immediately suspend a self-exclusion — please mark your message as urgent. Our team will prioritise these cases and respond as quickly as operationally possible, typically within two (2) hours during standard operating periods.